Global System Configurations

Super-admin master switch: global take rates, SMS charges & telco margins, delivery commissions, billing rules, and terminal surveillance

Uber Direct Commission
Auto-Split
10.0%

Billed per dispatched delivery + $0.00 flat fee

Online Order Surcharge
Checkout Fee
1.00%

Plus $0.30 fixed gateway cost per order

SMS Profit Margin
66.7% Take
$0.060 / SMS

Billed $0.09 • Wholesale $0.03

Uber Direct Logistics & Commission Engine

Global take rates, dispatch fallback limits, and delivery surcharges applied to tenant orders.

Active Engine
10.0%
0% (Free)10% (Default)25% (High Margin)

Captured automatically on every courier dispatch order and settled into platform revenue.

Optional flat booking markup added to the merchant invoice in addition to the take rate.

Orders below this value cannot request an automated Uber courier dispatch.

Automatic Courier Dispatch FailoverFallback to secondary carrier if no courier accepts within window
Courier Assignment Timeout:4 Minutes

SMS Gateway Spread & Telco Carrier Billing

Configure wholesale telco carrier costs, merchant billing prices, and automated free tier allowances.

Telco Live

Standard retail rate charged to tenant per outbound message.

Actual direct cost charged by Twilio / MessageBird / Telstra gateway.

Included messages before paid wallet deduction commences.

Appears on customer mobile device caller ID (max 11 chars).

Alerts merchant to top up wallet to avoid review SMS pauses.

Calculated Net Spread
+$0.060 / message
66.7% Platform Net Efficiency

Online Order Processing & Gateway Surcharges

Take rate percentage and gateway transaction fees for Web, Mobile, and QR dine-in checkouts.

1% Base Engine
1.00%
0.25% (Low)1.0% (Current)3.0% (High)

Applied to gross online order cart total before merchant payout.

Passed through directly to EFT provider gateway.

Pre-funded Platform Wallet & Auto-Recharge Policies

Automated balance top-up thresholds, payment retry grace periods, and auto-suspension triggers.

Financial Safeguard

Triggers auto-recharge charge.

Amount charged to card on file.

Days allowed before store lock.

Auto-Lock on Negative
Suspends online ordering if negative balance passes grace window.

POS Fleet & In-Store Terminal Operations

Heartbeat monitoring, cashier PIN security policies, and shift cash float reconciliation rules.

Fleet Ops
Mandatory 4-Digit Cashier PINRequire verified employee PIN for discounts, voids, and cash drawer open
Shift Cash Float ReconciliationRequire cash-up count and variance justification at shift close
Auto-Print Kitchen DocketTrigger ESC/POS thermal printer instantly on order payment completion

API Secrets, Webhook Tokens & Gateway Limits

Secure credentials for Uber Direct production OAuth, telco carrier webhooks, and backend API rate limiting.

All configuration changes are logged with audit timestamps and applied across all tenant storefronts instantly.